Technology Services is committed to SBISD’s Core Values and providing exemplary services to each of its 35,000 students and 4,600 staff members. Equipped with a skilled staff, robust network, high-availability infrastructure and efficient solutions, we can consistently deliver effective teaching and learning resources to the classroom and operational resources throughout the system.
Technology Services divisions (Customer Service, Technology Applications, Network Infrastructure and Systems and Technology Projects) are responsible for the following areas:
- Customer Service: Provides a customer support call center for students and staff, technical support for campuses and departments, and special event support. This area is responsible for imaging and tracking technology assets and providing repair services for supported technology devices.
- Technology Applications: Manages and provides training/support for the Student Information System and provides support for the Finance, Benefits, Human Resources, Payroll, dashboards, website and event notification, and is responsible for PEIMS reporting (state reporting).
- Network Infrastructure and Systems: Manages network connectivity, servers, messaging systems, cloud services, digital security (spam, firewall, etc.), Internet, content filter, phone system, electronic file systems, applications and device images.
- Technology Projects: Provides support for the acquisition of special technology projects, including classroom computers, projectors, whiteboards, and supporting hardware. This team is also responsible for maintaining the district’s Buyer’s guide.