Compliments and Complaints


We greatly appreciate your help in enabling us to maintain our commitment to delivering high-quality service to the community. Our employees are highly valued, and we welcome any acknowledgement of their hard work and dedication. The Chief of Police is fully committed to recognizing the accomplishments of our officers and reinforcing positive police practices and interactions with the public. Commendations received are documented in the officer's personnel file. You can submit compliments for any employee of the Spring Branch ISD Police Department through the following means:

In person: 9009 Ruland Rd., Houston, Texas 77055 

Telephone: 713-984-9805


The Spring Branch ISD Police Department is committed to thoroughly investigating all complaints regarding the behavior or actions of its employees. This includes complaints related to personal conduct as well as official duties. The Department also takes complaints seriously from individuals who believe they have been subject to racial profiling, such as unwarranted stops, searches, tickets, or arrests. No one will face discouragement, intimidation, coercion, or discrimination for filing such a complaint.

All complaints against Spring Branch ISD Police Department personnel will be handled with objectivity, efficiency, and thoroughness.


To file a complaint against a police officer, it is necessary to submit a written complaint signed by the individual making the complaint. If the person making the complaint is under 18, the complaint should also be signed by their parent or guardian.

An official Complaint Form is available for anyone wishing to file a complaint against police personnel. To file an official complaint, obtain a Complaint Form from the Spring Branch ISD Police Department either in person or downloaded here. Complete the form and have it notarized. The completed form must be submitted to the Police Department between 7:30 A.M. and 4:30 P.M., Monday through Friday.

When completing the Complaint Form, include the following key information: your name, address, and phone number; the name of the employee against whom the complaint is made; the date, time, and location of the incident; and the names of any witnesses. Once completed, the Complaint Form will be forwarded to the Chief of Police.


Upon receiving a complaint, the Chief of Police will review and assign it to an investigator. The investigator will conduct a thorough investigation into the matter. After completing the investigation, the investigator will provide their recommendation to the Chief of Police. The Chief of Police will then assess the recommendation and make a final determination regarding the complaint.


Once the investigation is concluded, the person who filed the complaint will be notified of the final outcome by mail.

SBISD Police Department

9009 Ruland Rd.
Houston, Texas 77055