1. Login  the  School Dude.

  2. Step 3 Select Problem Type: Two-Way Radio Repair                                  

  3. Step 4  Please describe your problem or request.

DO NOT DESCRIBE " Radio dose not work"

Must provide radio Brand, Serial number, Model number and a Brief description of radio problems 

  1. Step 4  Please describe your problem or request.

Battery or charger repair, you must provide the battery/charger brand and model number.

only submit one radio for each work order ticket

Ready to submit work order

Having trouble to remove the battery from the radio! please go to "Radio user Manual" tap/page on your left.

 

 

radios must be collected once you have submitted your work order, bring them  to the front desk/lobby, and wait for the service to arrive.

only submit one radio for each work order ticket

Kenwood TK-3137 portable radio is discontinued by the manufactory, but will be still available for repair.

Radio type/model

NEW KENWOOD NX-3320K

Radio battery

For the campus which has large quantity batteries replacement than normal, please allow   3~5 weeks before we arrive at your location for the repair, due to the special order with vendor.

Kenwood radio charger (Rear)

Announcement 

 

Motorola radio(s) model number: VX-261-G7-5 with battery model number: FBN-V133LI-UNI (belt clip attached to the battery style) will no longer be serviced and repaired. The original manufacturer and aftermarket have discontinued the battery. If you have an open ticket for this model of radio(s) that need to be repaired, it will be closed and cancelled. Please take advantage of our refurbished radio program. This program will prioritize schools that cannot find a replacement for this model and who need a radio.  

 

work order will be decline without notify

  • Describe the radio problem as " Radio does not work".

  • Submit multiple radios in one work order.   

  • All Motorola/ Vertex radios must include battery model number.

  • Incomplete radio information.

Receive repair service timely 

  • Submit the work order immediately when you have a radio that need to be repaired, don't pile them up at the end or beginning of the school year.

  • Make sure you have the correct information in the work order.

 

Kenwood radio charger (Front)

Kenwood radio charging issues

If your kenwood radio has KNB-55L battery and still have any charging relate issue, makes sure including the charger for that radio when you have work order ready for repair.

 

Identifying radio information

Identifying Motorola/ Vertex battery (Inside)

Vertex VX-231 (Older model) charger

Motorola/ Vertex radio charger

radios must be collected once you have submitted your work order, bring them  to the front desk/lobby, and wait for the service to arrive.

brand new battery charge immediately or when storing more than 6 months.

see battery care here