Repair and Troubleshoot

submit Only one radio for each work order ticket.


  1. Go to the  School Dude.

  2. Select Two-Way Radio Repair in the Step 3 Select Problem Type:                                                                                      

  3. You have to include Radio brand, serial number, model number and briefly description of radio problems  in the  Step 4  Please describe your problem or request.

  4. Battery or charger repair, you have to include brand and model number for the battery and the charger in the Step 4  Please describe your problem or request.
  5. Leave radio at the front desk, and wait for the service arrive.

work order tick will be decline without notify

1. Multiple radio repair(more than one radio) in one work order.   

2. without the battery model number for Vertex radio battery.

3. " Radio don’t work" describe as your radio problem.

4.  without the radio brand, serial number.

Identifying radio information

Identifying Motorola/ Vertex battery (Inside)

Identifying Motorola/ Vertex battery

Vertex VX-231 (Older model) charger

Motorola/ Vertex radio charger

Kenwood radio charger (Front)

Kenwood radio charger (Rear)